Using Netflix on smart TVs, streaming media players, game consoles, set-top boxes, or Blu-ray players Most devices provide Netflix as a pre-installed app that you can access from the main menu, or from a Netflix button on your remote. Suggested Articles Billing and Payments How to download titles to watch offline How to create and edit profiles Netflix isn't working How to search and browse Netflix.
Want to contact us? Call Us. Start Live Chat. Check the box next to Unknown Sources: Allow installation of apps from sources other than the Play Store. Tap here to download the Netflix app. After the file is downloaded, tap the Netflix file and tap Install. Sign in with your Microsoft account to view. May contain mature content. Sign in. You may not access this content. People also like. Deezer Music Free. Spotify Free.
Microsoft Authenticator Free. Windows Insider Free. FM Radio Free. TikTok Free. Turn your game console back on and try Netflix again. If the date and time on your device are significantly different from the current date and time, your video won't play correctly.
To set the time:. If you're not on the main menu, hold the PS button in the middle of the controller. Select Quit , then select Yes to return to the home screen. If you're not already on the home screen, hold the PS button in the middle of the controller, select Close Application , then select OK.
If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly. Select Wired Network or Wireless Network depending on your connection method. Go to Settings and select System Settings.
If you do not see Clear System Cache , check a different storage device. Highlight the Netflix app and press the Menu button on the controller. In the Apps section, select Netflix. Once the app has finished downloading, select Launch to sign in and try Netflix again. If you're able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it's configured properly.
If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:. Move your router to improve signal strength. Reception is best if the router is in a central location. Move wireless devices such as cordless phones or microwave ovens away from your router. Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture. Press and hold the side button and one of the volume buttons at the same time until the sliders appear.
Drag the top slider to turn your device completely off. Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app. Slide the Reset switch to the On position. Open the App Store and search for "Netflix.
If you can't find the Netflix app in the App Store, go to the Apple support site for help. Under Allowed Content , select Websites. If you have any problems during this process or want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions. For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your mobile device. Turn your device back on and try Netflix again. If you can't use a different internet connection, contact your internet service provider for help. If using a different network didn't solve the problem, continue to the next set of troubleshooting steps.
If using a different network solved the problem, but the new connection isn't your preferred network, contact your internet service provider for help. If you use custom settings on your device, restore your internet provider's default settings and try Netflix again. If you connect with a Virtual Private Network VPN or proxy service, turn it off and connect directly with your home internet. Press and hold the center of your remote's touch surface or clickpad until the Netflix icon starts to shake.
Search for Netflix to find the app, then select Install. Double tap the Home button on your remote. Press and hold the Menu button on the Apple TV remote until you are taken to the home screen.
Once you have reset the device, reconnect it to your Netflix account. Press the Home button on your Roku remote to navigate to the Roku home screen. Select Netflix from the home screen and follow the prompts to reactivate the app. Highlight the Netflix app and press the star key on the remote. Turn off or unplug your streaming media player. Turn your streaming media player back on and try Netflix again. Please note that powering off the TV with your remote or the TV's power button will not resolve the issue.
If these steps don't help, Samsung may have other suggestions. Or, try watching Netflix on a different device. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it. If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes. Select System , then select Advanced. Select System Update or Software Update.
Scroll down to Diagnostics and tap Download. If you got an error code that isn't on this list, contact Netflix Customer Service. If you don't see Netflix , check the Downloaded tab. If the above steps don't help, downloading may not be available on your device. Open the App Store and search for "Netflix. If you can't find the Netflix app in the App Store, go to the Apple support site for help. If you still can't download TV shows or movies after updating the Netflix app, or if you already have the latest version of the Netflix app installed, downloading may not be available on your device.
Downloading titles on a Windows 10 computer requires the latest version of the Netflix app, and is not supported in a browser.
Select Settings. Windows will check for updates. If it doesn't, select Check for updates. To download TV shows and movies, your computer needs to be on Windows Version or higher.
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