See 3 for more information on paying for your pre-ordered reservation. While the pre-order list price does not decrease often, if it does, you will receive the lower list price. Generally, pre-orders are delivered on the listed Release Date. Refer to 15 below for pre-order shipping options or visit the shipping FAQ page Delivery to Alaska or Hawaii, military or diplomatic bases and certain zip codes may take longer.
An attempted delivery on or before the delivery date meets our estimated delivery timeline. Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.
Pre-order release dates we list on our site are based on information we receive from publishers or manufacturers and could be subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via the email address on file.
Please note that each pre-ordered product will have a separate order reference number. If you have pre-ordered an item you can check your order here. Please note that you will need your order reference number and associated email address on file to access your order status. All pre-ordered items will be listed along with their expected release dates.
If you pre-ordered an item on direct. It depends on when you place your pre-order reservation. If you receive this email and no longer want the pre-ordered item, you may cancel your reservation up until the item enters the shipping process, in general 10 days before the currently scheduled release date.
Unless you cancel your reservation, you authorize us to charge your credit card for the applicable amount prior to shipping the item. See Section 11 for information on how to cancel a pre-order reservation.
If you place your pre-order reservation less than 15 days before the scheduled release date you will not receive any email reminder unless something about your order changes.
Once your order has shipped, we'll email you the tracking number of our delivery carrier. Yes, you may cancel your reservation up until the item enters the shipping process, in general 10 days before the currently scheduled release date. After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. However, we may reduce your refund amount based on how much you have used the service.
For example, if a player buys a PlayStation Plus Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. There are two types of pre-order refund requests, depending on the date the content was pre-ordered.
Pre-order purchases made more than 14 days before the release date For this type of pre-order purchase, you can request a refund at any time up until the release date of the content.
Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.
Refund Assistant Request a refund for content purchased on your account. Request refund. Requesting a refund for a PlayStation Store purchase If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund.
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